getting started.

Find your product type, check what you need, then follow its guide.

What did you get?

Before you begin

  • Install the latest Elgato Stream Deck app and connect your Stream Deck.
  • Check the product page for the Stream Deck models, the operating system and any plugins it needs.
  • Download the product and extract any ZIP archive first. Read the setup notes inside: they are written for that product.

Which computer?

ProductWindowsMacStream Deck
Levels, Levels Soundboard10 and 11NoStream Deck + for dials and strip; keys on every model
SkinsWith LevelsNoStream Deck +
ProfilesYesNoThe models named in the file (Neo, MK.2, Stream Deck +)
Icon setsYesYesEvery model

Never included

App subscriptions, the games themselves and third-party plugins. When a profile needs another plugin, its page and its setup notes say which one, and you install it from the Elgato Marketplace.

Before you buy

Where do I buy?

Everything is sold and installed through the Elgato Marketplace: choose Install and the Stream Deck app adds it by itself.

Which Stream Deck do I need?

Levels and its skins are made for Stream Deck + (dials and touch strip); their keys also work on the other models. Profiles come in a version for each model they support. Icon sets work on every model.

Does it work on Mac?

Icon sets do. Levels, its skins and the profiles are Windows only.

Do skins need Levels?

Yes: a skin is a new look for Levels. Levels comes with its own skin; the others are sold one by one, and most of them also in collection packs at a lower price.

Are Levels updates free?

Yes. You buy Levels once and its updates come at no cost.

What if it isn't right for me?

Purchases go through the Elgato Marketplace and its refund policy. Write to us first: most problems have a quick fix.

Can you make something just for me?

Yes: custom skins, profiles and plugins. Tell us about it on the Custom requests page.