Last updated: 30 September 2026
All our products are digital and sold on the Elgato Marketplace, so refunds are handled by Elgato under its Marketplace terms: ask Elgato support from your Marketplace account.
Before that, write to us. If a skin, icon, profile or plugin isn't working as described, we'd rather fix it than lose you: send the details through Contact Support and we'll sort it out, usually with an update.
Free products are provided as they are; bug reports are welcome all the same.