Troubleshooting

My icon pack is missing

Confirm the pack was installed, then reopen the icon library. For individual image files, use Set from file.

A button shows an icon but does nothing

Icons are images. Assign an action or check the settings of the action in your imported profile.

An action is missing or shows an error

Install or update the required plugins. Verify that the target app is installed and any required connection is configured.

A shortcut or app launch does not work

Check shortcuts in the target app and update file paths. Keyboard layouts and paths can differ between computers.

The layout looks wrong

Use the profile version intended for your Stream Deck model.

I cannot open the download

Extract ZIP archives first. Open .streamDeckProfile files with Stream Deck and follow the included instructions.

Still need help?

Open Contact Support and describe the problem. Include your product name, device model, operating system, app version, and exact error message.